Site changes don't appear after publishing
Sometimes, if you make a change to a site and then publish it, those changes don't appear on the published site. There are a number of reasons why this can happen.
Your web browser still has the old pages cached
As you open webpages, most browsers save the contents of the pages in a temporary location (called the "cache") to make it faster to open them again. An unfortunate side effect is that sometimes the browser may not immediately recognize that a page has changed after publishing it. You can force your browser to load the fully up-to-date version of the page by clearing the cache.
To clear the cache in Safari:
- Choose "Empty Cache…" from the "Safari" menu.
- Click the "Empty" button.
- Reload the webpage.
Similar instructions apply for other web browsers, but for full details, please see your browsers manual.
Problems with your Host
Your host might be having some temporary trouble with their servers.
You can try to:
- Contact your Host and find out if they have a problem.
- Wait a few hours and then try publishing your site again. You might have to use the "Publish Entire Site" command.
Deleting Files Before Publishing
Your host may not allow Sandvox to replace files; instead, existing files must first be deleted and then a new one created. If this is the case you can fix the issue by setting "Delete pages when publishing" in the Hidden Preferences.
You have found a bug in Sandvox
If all else fails, it is possible that you may have found a bug in Sandvox. Please contact us to try and resolve the issue.
